Telephone marketing
In this area we advise companies on how to
improve their communication with clients. Experience has shown that
the clients satisfaction with a telephone conversation does not only
depend on his interlocutor´s expertise but also on the way he
leads the conversation. The way of communication is a decisive factor
for the client´s satisfaction with a telephone
conversation.
- We train your staff in dealing with
clients. The training includes technical skills (in this regard
your close co-operation is very helpful) as well as
psychological aspects of
communication.
- When answering the phone your staff should
already convey friendliness and
a positive attitude. This
is of special importance for staff dealing with queries and complaints.
The client should not feel as an invador but as a welcomed guest
whose questions and problems are in good hands.
- The success of staff who make
appointments for
representatives of your company or
who sell your products per
telephone also depends on their way
of leading a conversation. Here it is essential to perceive the
clients´ needs, to take them serious and to regard him as an
equivalent partner.
- In addition to our training courses we also
give you the possibility to improve your telephone conversations
by analizing them. Togehter we evaluate the strengths and
weaknesses of your conversations.
- We also advise you in the area of
call-center-management
and training courses for
supervisors in order to assure quick
and trouble-free communication with your clients.
- To make it brief, our goal is: satisfied client + satisfied staff =
successful company
How do we achieve this
goal?
- We can train your staff at their work
places
- We can also implement a new telephone set
or call-center
- You can outsource the complete telephone
business or a part of it. It will be carried out by our competent
partners.
- For any questions don´t hesitate to
contact our Aachen or Berlin branches. We would be pleased to
answer all your questions and help you with any problem.